For many PlayStation users, the recent 24-hour PSN outage posed either a slight disruption or a significant disruption to their daily routines. Regardless of the perspective one holds, this event has triggered vital inquiries concerning the future capabilities of the PS5. Many users remain disappointed—in fact, the five-day PS Plus extension seems insufficient to ease frustrations over Sony’s lack of clear explanation regarding the outage.

IGN has been closely monitoring how the gaming community is reacting. Looking back at the notorious PSN outage of 2011, which put around 77 million accounts at risk, many are clamoring for transparency about whether this recent incident involved external interference. Currently, the only information available is that the shutdown was due to an “operational issue,” but what does that truly mean?

Questions abound as social media users are expressing their concerns. One user stated, “Sweet, can you also clarify what happened and how you plan to prevent this in the future?” Another lamented, “With the events of 2011 in mind, we require assurance about the safety of our personal financial information.” A third comment succinctly conveyed the sentiment: “Your lack of transparency is troubling.”